NDIS Code of Conduct

How Help Happens upholds safety, respect, and ethical practice

Help Happens follows the NDIS Code of Conduct to ensure all supports are delivered safely, respectfully, and in line with participant rights. This Code applies to all NDIS workers, including psychosocial recovery coaches.

We are committed to providing services that are trauma‑informed, culturally safe, person‑centred, and grounded in dignity and respect.

1. Act with respect for individual rights to freedom of expression, self‑determination, and decision‑making

We support participants to:

• Make their own choices

• Set their own goals

• Direct their own recovery

• Express their identity, culture, and preferences

• Be involved in all decisions about their supports

We never pressure, coerce, or override a participant’s wishes.

2. Respect the privacy of people with disability

We protect all personal information in line with:

• The Privacy Act 1988

• Australian Privacy Principles

• NDIS Practice Standards – Privacy & Dignity

Information is only shared with consent or when required for safety or legal reasons.

3. Provide supports safely and competently

Help Happens ensures that all supports are:

• Evidence‑informed

• Within scope of practice

• Delivered with care and skill

• Adapted to each person’s needs, culture, and communication style

• Provided in a way that promotes wellbeing and reduces harm

We maintain accurate notes, follow risk‑aware practice, and seek supervision or guidance when needed.

4. Act with integrity, honesty, and transparency

We commit to:

• Being truthful and clear in all communication

• Avoiding conflicts of interest

• Being transparent about roles, boundaries, and limitations

• Providing information that is accurate and easy to understand

• Declaring any potential conflicts that may affect service delivery

5. Promptly take steps to prevent and respond to harm, abuse, neglect, and exploitation

We take all concerns seriously and act quickly to:

• Identify risks

• Support participant safety

• Report incidents as required

• Escalate concerns to the NDIS Commission when necessary

• Encourage participants to speak up if something feels unsafe

Safety is always the priority.

6. Take all reasonable steps to prevent sexual misconduct

Help Happens maintains strict professional boundaries and ensures:

• Safe, appropriate communication

• No sexualised behaviour, comments, or contact

• No dual relationships or boundary violations

• Immediate action if any risk or concern arises

7. Support participants to raise concerns or make complaints

We provide clear, accessible pathways for:

• Feedback

• Concerns

• Complaints

• Advocacy support

Participants can raise issues without fear of judgement or negative consequences.

How we uphold the Code in practice

At Help Happens, this means:

• Trauma‑informed communication

• Respecting lived experience

• Meeting people where they are at

• Supporting autonomy and choice

• Maintaining confidentiality

• Keeping accurate, secure records

• Acting ethically at all times

If you have concerns

Participants can raise concerns directly with Help Happens, or with:

• NDIS Quality and Safeguards Commission

• Advocacy organisations

• The Office of the Public Advocate (Victoria)

We will support you to access advocacy if needed.